Claims

In making a claim, the claimant should submit a claim within 30 days of the event taking place by Chubb Claim Centre or complete a claim form and submit to us together with the travel documents and the following documents within 30 days of the event taking place:

1. By Online Application

2. By mail

Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

These are some of the required documents for claims. The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified in below, if necessary.


Personal Accident Cover/ Burns Benefit/ Credit Card Protection	Medical report or certificate issued by a Physician certifying the degree or severity of disability; Police report, where relevant.
Accidental Death	Death certificate; Coroner's report; Police report, where relevant; In the event of a disappearance, presumption of death as proclaimed by court.
Hospital Cash	Diagnosis, including patient name and date of diagnosis, certified by a Physician; Original Hospital bill or receipt issued by a Hospital.
Medical Expenses	Original medical receipt with itemized list issued; Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Original bill/ receipt issued by hotel/airline/Public Conveyance, where relevant.
Personal Property / Personal Money / Loss of Documents	Original receipts, including date of purchase, price, model and type of items lost or damaged; Photos of the damaged items showing the extent of the damage; Copy of notification to airline/public conveyance and their official acknowledgement in writing when loss of damage has occurred in transit; Police report (which must be made within 24 hours of the occurrence); Copy of notification to the issuing authority in respect of loss of traveler’s cheques (which must be made within 24 hours of the occurrence).
Trip Cancellation/Trip Interruption/Trip Curtailment/Cruise Benefits	All bills, receipts and coupons; Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician; Official documentation from airline/public conveyance including victim’s name, date, time, duration and reason for delay.
Travel Delay/Baggage Delay	Official documentation from the airline/public conveyance including victim’s name, date, time, duration and reason of delay. Original bill/ receipt issued by hotel/airline/public conveyance. Original bill/receipt of essential toiletries and clothing
Personal Liability	Statement on the nature and circumstances of the incident or event (No admission of liability or settlement can be made or agreed upon without our written consent); All associated documentation received in connection with the incident or event (including copies of summons, all court documents, solicitors’ and other legal correspondence).
Rental Vehicle Excess	Rental agreement which shows the excess or deductible and terms and conditions of the comprehensive motor insurance; Original receipt of the excess or deductible from the licensed rental agency Police report
Home Contents Protection	Receipts, including date of purchase, price, model and type of items lost or damaged; Photos of the damaged items showing the extent of the damage; Police report (which must be made within 24 hours upon return from the Journey).

Chubb Insurance Hong Kong Limited

Chubb Insurance Hong Kong Limited. Chubb TravelWell Protection Plan is underwritten by Chubb Insurance Hong Kong Limited. For full details of the Terms and Conditions of Chubb TravelWell Protection Plan please refer to the Chubb TravelWell Protection Plan Policy Wording and Chubb TravelWell Annual Protection Plan Policy Wording. Please read our Privacy Policy and Terms of Use for this website.